If everyone were onsite it would not be nearly the challenge that it is with everyone being remote, and it these upgrades fail for VP or C level people and we have to walk them through having them log into Safe Mode it will be a disaster. The amount of time it's taking us to troubleshoot these issues is too much. I love ESET but this stuff is killing it for us and makes it hard to remain a customer. #Endpoint protection software that uninstalls previous upgrade#This situation has left me scared and not wanting to upgrade any more machines to version 9 which is not a good place to be in. #Endpoint protection software that uninstalls previous how to#And of course we have to talk through explaining to non-technical users how to find the esetuninstaller tool and run it, since we have no remote access or screen sharing in Safe Mode. Hi, I need to install the Symantec Endpoint Protection 11.0.6xxx in my Client machines, there are about 200 machines in that domain, in few machines i have SEP 11.0.4xxx version installed and in few machines i have SEP 11.0.5xxx installed, i want to uninstall all the previous versions of Symantec Endpoint Protection before installing the new version, the problem here is i would not be able to. This is a total disaster to deal with since users don't even have local admin rights, so we have to either connect to them first and reset the local admin password to something we can tell them, or elevate their rights to local admin, but then we still are experiencing the Safe Mode loop since Windows 10 can't seem to figure out how to boot into Safe Mode with Networking. This never happened to us when we upgraded machines from 7.x to 8.1 - this only started happening with upgrading to version 9. Luckily she isn't far from our HQ but if this happens to people working in remote offices we are screwed since this effectively leaves the machines totally unprotected. I just spent the last hour troubleshooting this with a user and we are having to have her drive her laptop in since her machine is unusable now. ![]() Now because everyone is working remotely this is actually BRICKING some machines, as now we are running into situations where the user goes into Safe Mode (even though we try Safe Mode with Networking it's not able to connect to Internet) and now they are stuck in Safe Mode loops as msconfig cannot save the setting to go back into normal mode -so they literally cannot use their machine anymore. 0 but many are on 8.1) and several of them are failing, and when the machine checks back in, there is NO antivirus installed at all - only the Agent.Īfter working with a support tech they instructed me that we have to reboot the machine in Safe Mode and then run the esetuninstaller command line tool, and remove both the Agent and the leftover BS from Endpoint Antivirus, and then reboot, and then reinstall ESET all over again. Now we are upgrading endpoints to version 9 (most are on. ![]() Two weeks ago we upgraded our PROTECT server to version 9, and then we upgraded the Agent across the endpoints. Uninstalling Symantec Endpoint Protection Manager Uninstalling. #Endpoint protection software that uninstalls previous manual#We never had this problem with upgrading from 7.x to 8.x. Symantec 20032623 - Endpoint Protection Small Business Edition Manual Online: Uninstalling Symantec Endpoint Protection Manager. ![]() We are experiencing this as well when upgrading endpoints to version 9.
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